Weather Alert

Cold Weather Rule Starts Monday

Frozen Tree,Leaves and Flowers on Ice Storms

(Farmington) The Missouri Public Service Commission’s Cold Weather Rule, designed to help customers with heat-related utility bills, begins Monday.

The rule will remain in effect through March 31st.

The Cold Weather Rule applies to natural gas and electric utilities under P.S.C. jurisdiction that provide heat-related service.

Municipally operated systems, cooperatives and those that provide propane delivered by truck are not under P.S.C. jurisdiction.

The Cold Weather Rule prohibits the disconnection of heat-related service when the temperature is predicted to drop below 32 degrees during a 24 hour period.

It provides more lenient payment terms, permitting reconnection of service for natural gas and/or electric customers.

It allows customers to budget payments over 12 months.

It requires customers be notified by mail 10 days before the date the utility intends to shut off service.

It also allows for the reconnection of service for less than the full amount owed.

For more information, go to psc.mo.gov or call 800-392-4211.


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